| FAQs |
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How much delivery charge will be on
my order?
There will be no delivery charge to your order, because all the prices
already included worldwide shipping. |
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How long will it take for the
delivery?
We'll ship your parcel out within 2-3 business days. The arrival period
approximately 10-30 days from shipping date. |
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Can I cancel my order?
Yes, you can cancel your order. Order must be cancel within 12 hours after
your order has placed. The order can't be cancel, if cancel after 12
hours period. |
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Do you require prescription
for medications sold on your store?
Prescription is not required for the medications sold
on our store. |
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Can I track my order online
for registered airmail parcel?
Yes, you can track your parcel online. For US customers
can track your parcel at
http://www.usps.com/shipping/trackandconfirm.htm?from=home&page=0035trackandconfirm
by input your register number in the "Enter label number" text
box. You can get your register number at the your order detail
page. Please noticed that your parcel will update after your
parcel arrive at your country port. For other country, you
can track your parcel at your nearest post office. By informing
them register number. |
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I've been putting in the tracking number for my order and it says that there is no record for that item. It was shipped out over a week ago. Was it shipped?
Yes, parcel has shipped out as scheduled. The tracking number is raXXXXXXXXXth. Ship by registered airmail, the arrival period is approximately 10 to 30 days from shipping date. Your parcel will show on www.usps.com website after 10-20 days. In case, already past 15 days. It still not shows on www.usps.com website. You can contact your nearest post office. By searching telephone number at these page
http://www.usps.com/locator/welcome.htm?from=global&page=0060locatepo
Or Sometimes Postal office may delivery your parcel while you're not at your home. They may leave a message for you to pickup at post office. |
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When and where I can find tracking number for my order?
The tracking number will be shown after your parcel has shipped out. Your tracking number will be shown at "order listing" page. The tracking number is raXXXXXXXXXth for free shipping or eeXXXXXXXXXth for express courier. |
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I guess I have set up an account
with you but I do not have my password. Is there someway you
can help me to get signed in?
You can visit our "Forgot Password" section. You can put in your email
and click "submit". Our program will send your password directly to your
email. |
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Do you sell narcotics or other
controlled substances for pain (Hydrocodone, Oxycodone, Percocet,
Codeine) sleep or tranquilizers?
No, we do NOT carry or sell any controlled prescription
drugs. This type of medicine includes psychotropics, narcotics
and anabolic steroids , male hormone. |
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We need to know exactly what
we are being charged if anything and in which manner or through
which source?
We can receive payment by Visa and Master card. The
charge to your credit card will be shown as receipt email that
you've receive form us. Or if you don't have credit card we also
can receive payment by Western Union and Money Gram. |
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Why I can't login with my
password and email address?
Here are some tips if you are having difficulty with
your password
- Your password is case sensitive; please make sure you
have properly included any capital letters. Check to see
if you left your CAPS LOCK on.
- Your password cannot contain any spaces.
- If you have forgotten your password, use our Password
Recovery Process.
Here are some tips if you are having difficulty with your
email address:
- Your email address cannot contain any spaces.
- Be sure you use your email address and not your name.
- Be sure to type your full email address, in the format
youremail@host.com
- If you no longer have access to your email address,
you must still use it to log in. Then you may change your
email address by email us at customerservices.
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Are you using a browser that
doesn't support cookies, or do you have cookies disabled?
For your security and convenience, your browser must support
cookies, and the option must be enabled in order for you
to login. By enabling cookies, you won't have to log in with your
password every time you view a new page. To enable cookies, please
see the online help for your browser. |
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What will you do with my personal
information?
The personal information you give us will only be viewed by authorized
employees of our company for the purpose of completing your order. We do
not sell, trade or rent your personal information to others. We'll delete
all of yours credit card information. |
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Is it safe to purchase
product from you by using my credit card?
Absolutely. We have taken every precaution to make sure that your transaction
is secure. Our website utilizes SSL (Secure Sockets Layer). All account
information submitted to us is safely isolated from unauthorized internet
access. |
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Which browser is the most
compatible for 1truepharmacy?
We have test our system, unfortunately it does not compatible
with all browsers all versions. So we recommend the following
- Internet Explorer 4.0 or above
- Netscape 6.0 or above
- Opera 7.1 or above
Note: the recommended browsers are the
browser that we have already test. If you still have problem
with the above browser, please inform us. |
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What country that you can't not order ship to?
We can ship the product around the world except some countries. We
can't ship to Canada and Germany. There is another way. We can ship the
product to your friends and your friends can forward to you. |
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We are an online pharmacy helping you to obtain medical services and treatment safely and efficiently. We are confidential and reliable with SSL ordering system (secured by VeriSign) With our trusted healthcare professionals, dedicated customer service representatives and simple ordering system, it has never been easier to get the medical service you need.
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